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COLLABORATION
Product Warranty
Warranty Policy
01
Before making a purchase, please ensure the accuracy of your order, including the frame, frame color, lens type, and lens prescription.
02
After receiving the product, different warranty periods apply:
1-Day Warranty: Applicable for frames. It covers issues such as wrong color, defects, bending, or incompleteness. Heykama will cover the shipping cost.
7-Day Warranty: Applicable for lenses. Covers issues such as wrong prescription, incorrect lens type, defects, or discomfort after 7 days of use. Heykama will cover the shipping cost.
30-Day Warranty: Applicable for frames (frame and lens purchases only). It covers issues such as wrong color, defects, bending, or incompleteness. You will be responsible for the shipping cost.
Lifetime Warranty: Applicable for frames with a cost of minimum IDR 200K (lens excluded). It covers issues such as wrong color, defects, bending, or incompleteness. You will be responsible for the shipping cost.
03
Each purchase will include a warranty card in the packaging.
04
Claim Process:
Contact the number provided on the warranty card.
Our customer service will provide another warranty form for you to fill out.
Our team will review the form within 2 working days.
Once approved, the warranty claim will be successful.
05
The FAQ section can address any additional questions or confusion.